Project Support Coordinator

Work Schedule

Environmental Conditions

Job Description

• Coordinates, oversees and completes functions on assigned trial activities detailed on the task matrix.
• Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system. Follows up for resolution of findings and escalates whenever necessary.
• Ensures allocated tasks are performed on time, within budget and to a high quality standard. Escalates in cases of variances (overburn/underburn) for self and junior PSCs, reviews and re-distributes the tasks based on junior PSC’s free capacity (in case involved in a Lead role).
• Supports the maintenance and oversight of study specific documentation and global support with specific systems, tools and trackers including, but not limited to: study team lists, tracking of project specific training requirements, system access management for organization/vendor/clients, and tracking of project level activity plans in appropriate system.
• Provides system (i.e. CTMS, Oracle Activate & eTMF) support by managing the access requests, tracking study level documents, maintaining audit readiness and communicating the non-compliance to the study team and suggesting resolution.
• Performs administrative tasks on assigned trials including, but not limited to: timely processing of documents sent to CRG's/Client eTMF as required, performing CRG's/Client eTMF reviews and coordinating and proposing issue resolution, performing mass mailings and communications as needed, providing documents and reports to internal team members.
• Supports scheduling and organization of client and/or internal meetings with completion and distribution of related meeting minutes and follow up for closure of action items, if required.
• Exports and reconciles study metrics reports, and if required analyzes and identifies issues (if involved in a Lead role.
• Maintains and regularly checks for correctness of vendor trackers.
• Drives and coordinates the compilation of Investigator Site File (ISF) template, pharmacy binder with instruction from the Clinical Team Manager.
• Attends Kick off and Project Launch meetings and takes notes when required, supports initial study set-up.

Education and Experience:

High  /  Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Technical positions may require a certificate

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years).

Knowledge, Skills and Abilities:

·     Ability to work in a team or independently as required

·      Strong organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively

·     Proven ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency

·     Strong customer focus

·      Excellent time management skills. Demonstrated flexibility to reprioritize workload to meet changing project timelines

·     Demonstrated ability to attain and maintain a good working knowledge of applicable Country

Regulations (if required), ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout

·     Excellent English language and grammar skills and proficient local language skills (if required).

Effective oral and written communication skills with the ability to communicate effectively with project team members

·      Excellent computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and learn the required clinical trial systems. Good presentation skills.

·     Ability to successfully complete CRG training program

·     Self-motivated, positive attitude and good interpersonal skills