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الوصف الوظيفي

A global leader in publishing and education/learning solutions - seeks a Service Delivery Manager with Scrum Master or Kanban experience to aid in partnering with various stakeholders (individual contributors and C-Suite personnel) for their content platform efforts. 



Responsibilities 



  • Act as Scrum Master or Kanban lead to facilitate daily standups and work as the administrator of the scrum or Kanban board 

  • Create, manage, and update project schedules and timeline 

  • Establish, document, and manage project scope 

  • Facilitate review with the project steering committee, key stakeholders, and project team, and gain sign-off 

  • Identify and manage project risk 

  • Coordinate the work across multiple projects with other project staff from various functional departments 

  • Act as a focal point for project problem resolution and escalation 

  • Ensure the software development quality provided and delivered meets that in the agreed plan 

  • Communicate with stakeholders and drive the decision-making process 

  • Establish, track, report, and update as needed on project budget, actual expenses, and forecasts of remaining expenses 

Qualifications 



 Education & Experience: 



  • Recent graduates; or Bachelor's degree or equivalent work experience (related technical training or experience preferred)  

  • 3-5 years previous project management experience  

  • Strong Agile Scrum or Kanban project management experience required 

  • Experienced managing multiple projects simultaneously 

  • Knowledge of software development life cycle (SDLC) processes  


  • Knowledge of project management methods and tools 

Desired Knowledge, Skills, and Abilities 



  • Strong analytical and problem-solving skills  

  • Excellent organizational and coordination skills  

  • Ability to deal effectively with change in a fast-paced environment  

  • Excellent listening, oral, and written communications skills  

  • Budgeting and forecasting skills  

  • Negotiation and conflict resolution skills  

  • Strong presentation skills  

  • Energetic motivator that excels at managing cross-functional teams 




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