https://bayt.page.link/T87zgoqnUE9grSxq8
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الوصف الوظيفي

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.



Job Description

Job Description-


Manage end to end service delivery operations for Mobility ServiceManage various voice-based customer accounts for target customer clusters


Be responsible for managing client relationship on a day-to-day basis through available communication channels


Keep management updated on a daily/weekly basis on the developments and progress of the assigned accounts


Actively participate in Process Engineering and Re-engineering activities


Manage a designated team of associates in Coimbatore & Bangalore locations


Responsible for achievement of productivity targets (Daily /Weekly/ Monthly/ Quarterly/ Yearly) of multiple customer support teams


Responsible for ensuring expected quality standards for ALL deliverables


Facilitate a congenial and cohesive TEAM environment and ensure the team is always motivated


Track individual effort/output and provide feedback wherever necessary to the team towards constant improvement


Develop tools for efficient production


Responsible for Business expansion along with technology upgrade for the Mobility Service


Qualification: 12-15 years of overall experience with minimum of 10 years in shared service/ services BPO industry (preferably with Technical Support or Customer Care processes) in Team manager or Senior Team leadroles


Experience in IT, IT Hardware, Telecom or BFSI domain-based support programs Should have wise knowledge in the telephony platform and TRAI regualtions


Ability to manage operational staff working to tight timelines while maintaining quality


High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner)High level of Customer Focus, Accountability, High degree of ownership


Adaptable and able to handle multiple demands (Ability to multi-task)Strong Knowledge in customer care or Technical Support processes


Strong analytical, logical reasoning skills


Exceptional organizational skills


Excellent Verbal & Written communications skills in English and Hindi



Qualifications

Engineering in Automobile stream / equivalent degree  



Additional Information

12-15 years of experience




تفاصيل الوظيفة

منطقة الوظيفة
بنغالورو الهند
قطاع الشركة
خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة
غير محدد
نوع التوظيف
غير محدد
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
غير محدد

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