الوصف الوظيفي
This is a role for Compliance business program for De-risking stream.
Key job responsibilities
In this role you will be high a performing individual, responsible for end to end operations management of De-risking in various Amazon EU marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments. In addition to owning the production & quality KPIs for this team. He/she will be the first point of contact to the filing teams of Amazon and must therefore be comfortable and confident in liaising with remote teams.
He/She will also be responsible for queue management, adhere to service level goals and route all tasks through in-house technology. He/ She will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate will have good operational experience as well as exposure to a complex queue management set-up. In addition he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data.
Some of the key result areas include, but not limited to:
· Responsibility for meeting operational and business goals
· Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
· Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
- 1+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Experience back office operations, escalation management and troubleshooting environments
- Python and SQL
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