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Mission Statement:
Assist the Head of CSS Bangalore in enhancing the maturity of the CSS Centre. This role focuses on managing and advancing cross-functional projects including supplier onboarding, seating capacity planning, defining recognition principles and, support CSS Head driving engagement and employee initiatives centrally. The position involves supporting the CSS Centre Head in daily operations, such as organizing and facilitating regular meetings with delivery heads. Additionally, the role requires supporting the CSS Centre Head in all activities that support the rapid growth of Hitachi Energy through strong project management and stakeholder management skills.
Your Responsibilities:
Facilitate Strategic Meetings: Organize and support regular alignment meetings with Function Delivery Heads to ensure cohesive strategies and objectives.
Promote CSS Services: Develop and implement innovative approaches to advertise CSS services to internal & external stakeholders, enhancing visibility and engagement.
Stay Ahead of Trends: Continuously engage with external intelligence sources to stay informed about upcoming trends and challenges, ensuring our strategies remain cutting-edge.
Strategic Growth Planning: Define and execute a comprehensive centre strategy aimed at driving overall growth and expanding our activities.
Benchmarking Excellence: Conduct regular cross-functional benchmark sessions to identify and implement best practices, to foster a unified culture and synergies in the CSS Centre.
Meeting Facilitation: Prepare and facilitate impactful meetings and discussions with both internal and external visitors, fostering strong relationships and collaboration.
Optimize Workspace: Evaluate seating capacity and propose necessary changes to ensure an efficient and comfortable working environment.
Lead Transformation Projects: Spearhead cross-functional transformation projects, particularly in shifting activities to the CSS centre. Collaborate closely with Function Delivery Heads, especially when significant headcounts are moved to CSS Bangalore.
Foster Collaboration: Oversee day-to-day collaboration with other Hitachi Energy centres, promoting the sharing of best practices and innovative solutions.
Enhance Communication: Work closely with CSS communication teams to promote key topics such as Lean Six Sigma and Automation, driving continuous improvement and innovation.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background:
Master’s degree in management or other related fields.
Minimum 7-10 years of relevant business experience (GBS).
Superior Communication and Stakeholder Management skills.
Leadership skills to work with and motivate virtual teams.
Good networker, good team player across all levels of the organization.
Very good understanding of best practices in the context of CSS.
Highly analytical and structured, result focused.
Ability to challenge the status quo.
Proficiency in both spoken & written English language is required.