Programme and Project Services Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Programme and Project Services Analyst

Principal responsibilities

• Demonstrates working knowledge of Programme / Project Framework, supporting the creation of detailed plans including key activities and milestones
• Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions; seeks opportunity to improve quality procedures
• Supports the Programme/Project Manager and Business representatives in defining required scope, quality, cost and effort
• Works closely with Programme/Project Manager to contribute to establishment and maintenance of the plan, ensures programme/project activities are aligned to the quality process and governance
• Tracks progress against the plan, looking ahead and removing roadblocks to delivery; asks questions when they do not understand, takes ownership of problems and timely escalates when needed (remaining calm, knowing when to escalate, escalates where possible with solutions)
• Manages change requests ensuring impact assessed for scope, time, budget, effort and quality; provides the sustainable value to the organisation by contributing to the efficiency improvement in programme/project
• Has good knowledge of risks/ issues/dependencies management techniques.  Supports programme/project manager in identifying new risks/ issues/dependencies; Tracks risks/ issues/dependencies through appropriate tracking tools, involving key stakeholders/members of the programme/project team as appropriate
• Maintains accurate financial information for multiple programmes/projects; analyses financial data for single project / programme
• Drives creative thinking amongst peers to encourage thinking beyond the immediate operational consideration, prioritises and plans carefully that all deliverables are achieved and approaches are carefully thought, demonstrates a keen interest of bigger picture
• Facilitates development of communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
• Provides both verbal and written communication supervising and leading the project/ programme to ensure that the goal is achieved
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
• Manages the pace and operating rhythm -actively moves programme/project team along the delivery journey with pace and enthusiasm
• Keeps focus on the medium and long term goals and the Group’s values particularly when under short term