The Seller Reimbursements (SR) team manages a thin line between balancing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving our flywheel faster and stronger.
We are looking for a Program Manager to ensure that policies, processes and operational excellence are met across the MFN channel for everything related to reimbursements while maintaining a very high bar for seller experience.
The ideal candidate should be strategic, highly analytical, customer-focused, team oriented, with outstanding communication skills with the ability to build strong relationships with key stakeholders.
Key job responsibilities
- Identify, analyze and own solutions for defects and cost leakages
- Perform data analysis and translate insights into concrete, actionable recommendations for operational, program, or process improvement
- Own reporting of metrics and root cause analysis to identify opportunities for improvement
- Develop and improve processes, policies and strategies to support the program’s vision
- Support for ongoing initiatives within the SR team and other product and business partner teams (CBW, FC operations, Network Loss, Transportation operations, Recommerce, Categories)
- Collaborate across different functions and teams in order to build strong relationships with key stakeholders
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience building processes, project management, and schedules
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
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