Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
We are looking for a Program Manager to join the Marketplace Trust team for its Transparency (TR) charter. Transparency is a product serialization and traceability service that proactively protects brands and customers from defects including counterfeit and materially different products in the supply chain. As a part of this role, the person will drive programmatic interventions on areas such as solving structural blockers, transparency led defect reduction, collaborating with cross functional team of senior leaders, business managers, finance / operations / product team to explore areas to improve brand experience etc. We are looking for an individual who shares Amazon's passion for the customer—someone who understands the importance of compelling programs in creating superior customer and partner experience, and has an extremely high level of customer focus with a passion for business transformation and process improvements
As Program Manager you will create and implement processes that will enable Transparency Business team to deliver a sustainable growth and at the same time retain high bar on crucial customer-facing parameters. You will collaborate with category, product, finance and transportation teams teams across the company to define and execute right mechanisms in all aspects of the program. You will experiment with pilot projects to identify right process that solves long-term business problems, resolving or mitigating issues in medium term and communicating with senior leaders in the organization on the progress made. In this highly collaborative role, you will work closely with WW Product teams, IN FC team, Ops teams supporting TR and category teams in India to ensure right brands are onboarded and well supported to grow on the service. This is a great opportunity to get in on the ground floor and help shape the future while simultaneously have engagement with senior leaders across Amazon!
Key job responsibilities
• Improve overall Transparency experience for brands and cross-functional stakeholders
• Maintain high bar on parameters to influence long term sustainability of the program
• Identify, analyze and implement solutions across multiple teams to address issues faced by brands and internal partners
• Design and implement program charter to drive adoption for the program
• Own managing relationship with external partners and help them develop their business on Amazon.in marketplace
• Dive deep into the data to gain program insights to help drive relevance for the program
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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