We are looking for a Program Manager who will be responsible for managing programs for STEP (Tier based Incentive Program for Sellers). You will join a high performing, learning-oriented, analytical team who are motivated to work hard, have fun, and make history.
As a program manager, you will be owning relationships with our selling partners and resolve their issues to better seller experience. You will be responsible for working closely with sellers, liaison with internal Product & Program teams, SPS and account management teams to identify improvement areas and solve for the same to improve the seller experience on the Amazon platform.
Key job responsibilities
1. Working closely with partner teams to understand the problem areas.
2.Asses and prioritize program requirements and building consensus with cross functional teams such as finance, legal etc.
3. Monitor health of the program, create mechanism to identify defects proactively and implement timely resolution.
4. Build SOPs which are easy to execute and scalable across multiple geographies WW.
5. Perform market studies through primary and secondary research to gather insights, collaborating with product teams to drive improvements.
6.Develop dashboards and statistical models to streamline operations and increase team efficiency.
A day in the life
STEP is a seller tiering program that influences, guides and rewards sellers to improve customer inputs. It does so by creating a framework to tier seller basis their performance against pre-defined evaluation metrics and rewarding them differentially. Over the last two years, STEP program has driven improvements across key business metrics, such as Cancellation Rate and Late Dispatch Rate that it sought to influence. Voice of Seller (VOS) has been positive and also indicates that sellers leverage STEP to monitor their performance and improve customer experience.
- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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