الوصف الوظيفي
Program Manager, ROC TrainingWe are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.The ideal candidate for this role will be:1. An innovator who is not afraid to dive deep on Learner pain points and experiment with new solutions2. Customer Obsessed in their approach to measure and analyze issues, and develop scalable solutions3. A communicator who interacts with stakeholders across levels and geographies to gather input and feedback4. Able to build data insights to analyze and isolate issues, develop solutions, and prioritize opportunities5. Able to communicate and iterate on a comprehensive set of metrics to measure the performance of Learners and training impact6. Flexible to changing priorities, ability to take the initiative to complete complex tasks and projects quickly and autonomously, react with appropriate urgency to situations that require a quick turnaround, switch gears at a moment's notice, and take effective action without having to know the total picture.Key job responsibilitiesProgram Manager will:· Partner with operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps· Act as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics· Analyze and understand data to suggest improvements for training and operations· Drive a continuous improvement culture by coordinating and facilitating activities in partnership with operations leaders· Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)· Training Ambassador pool managementKey job responsibilities but not limited to:• Serve as the key point of contact for training initiatives in the region• Support defining, developing, and managing a global program and supporting curricula• Collaborate effectively with the internal leaders, subject matter experts (SMEs), and others to develop learning solutions across multiple organizations• Work independently to manage multiple projects and programs concurrently• Design and develop training materials and programs, applying adult learning principles and systematic instructional design to create learning curricula that best fits the needs of the audience and content• Leverage rapid, agile development techniques and create content for a rapidly changing environment• Design and develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies• Use learning and business metrics to perform needs analyses and evaluate program results to continuously improve learning effectiveness• Manage curricula and provide activity reporting to a global audience to measure adoption and training acquisition• Drive awareness and adoption of new or updated training programs and materials• Facilitate training sessions for employees• Manage, develop, and maintain a centralized knowledge hub, which includes employee-facing operational processes and launch readiness SOPs• Maintain version control and accessibility of all training and operational materials• Define customer and employee use cases and processes for new or changing products and business launches• Collaborate with cross-functional teams to ensure employees are prepared for product and process changes• Provide regular updates on trainee and trainer performance metrics• Take a data-driven approach to identifying and addressing performance issues• Drive ongoing optimization of training and operational content• Create, manage, and send updates to internal teams, including launch announcements, network-wide reminders, and training contentAbout the teamROC OverviewRelay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of experience in L&D or Training field, assessing curriculum effectiveness to develop solutions that positively impact learner performance- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
