Amazon strives to be the world’s most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the catalog data that drives this selection very seriously. That's where you can help.
Our vision is to “enable our Customers shop the right size and fit, every single time”. We delight customers when we understand their size and fit needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a Program Manager for Size and Fit, you will work with cross functional teams to solve the customer problem of size and fit globally.
You will get opportunity to improve the size and fit display across Amazon catalog worldwide by driving standardization and expanding size and fit strategies globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions. You will coordinate with multiple stakeholders (product, tech, category etc.) to improve the Customer Experience and efficiency, leveraging tech products and manual workforce. You will partner with senior leaders and stakeholders across category teams to identify the size and fit experience gaps, surface findings, and influence the changes needed to fix them long-term. You will perform frequent documentation and writing tasks to effectively communicate complicated problems, strategies, and results to senior-leaders.
Key job responsibilities
• Responsible for end-to-end business strategy, customer experience & offering
• Track and report program effectiveness metrics to stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact
• Build strategic relationships with stakeholders to drive policy change or improvements that ensure the best customer experience
• Define the clear requirement of specific business use cases for the product manager
• Own Org Planning and OP contributions for the program
• Identify, assess, track and mitigate issues and customer risks at multiple levels
• Responsible for communication/contribution to Leadership (Flash updates/WBR/QBR/LT Deep dives)
A day in the life
The successful candidate will have good project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers’ and vendors’ needs.
The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her
About the team
Size & Fit team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.