Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction and proactively identify and neutralize new and growing fraud threats?? Amazon is seeking a Program Manager who has bias for action, ability to dive deep, and has experience leading multi-organizational initiatives for our global risk team.
Our mission in Buyer Risk Preventions (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
We are seeking a Program Manager who is passionate about process and systemic improvement initiatives in the Payments Fraud space to reduce defects and improve experience for our customers.
Key job responsibilities
- Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
- Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.
- Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
- Reporting: Reporting on progress of multiple projects, KPIs for Amazon Business, and providing regular updates to senior management.
- Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects.
- Document Writing: Ability to edit and write documents to be viewed at the executive level.
- Leadership: You manage direct reports independently, ensuring they are supported, motivated, and delivering.
A day in the life
- Owns the Executive Escalations Program working across Tech and Non tech stakeholder groups.
- Complete end to end management of issues arising out of Escalations, that have been raised to members of the executive leadership team.
- Using their functional expertise, responsible for resolving the initial issue and working with key stakeholders to devise improvement and contingency plans, within and outside of SPS
- Source out the root causes and articulate findings and insights back to the source of the escalation.
- Identify impact metrics impacting the whole BRP org.
- Work with key stakeholders to track and prioritize business objectives based on Escalation trends.
- 3+ years of team management experience
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries