Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, consumer advocates, and media understand how Amazon delivers our trustworthy shopping experience by (1) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (2) accelerating and strengthening third-party, influential relationships and partnerships all over the world that raise the bar for retail to consumers’ benefit, and (3) serving as a “voice of the customer” for product and tech teams.
We are looking for a people-focused and results-oriented Program Manager (PM) based in Bengaluru, India who will execute and support the larger CTXR APAC team on key projects across multiple initiatives, proactively drive regional program improvements and mechanisms, oversee vendor contracts, team budget, goal tracking, and other ad-hoc projects that drive efficiency and deliver results. This individual will work closely with the regional leaders, as well as administrative, Finance, and HR partners to ensure we structure, prioritize, and track programs that execute on our vision. The PM will be part of a global Strategic Initiatives team that drives centralization and adoption of mechanisms and strives for operational excellence.
This role requires high attention to detail, organizational skills, and the ability to meet tight deadlines. The candidate will be comfortable in a fast-paced, fluid environment, while maintaining great flexibility, a sense of humor and composure. They should also be proactive in understanding and communicating critical business needs, and knows how those translate into solutions. This person must have experience building long-term, strategic relationships, and becoming influential partners. They will not only successfully develop and drive programs across teams, but is willing to roll up their sleeves, dive into the weeds to get the job done, focusing on the data and details to ensure the right inputs are top of mind for our customers and stakeholders.
Key job responsibilities
• Handle a high volume of requests, engagements, and interactions in a fast-paced environment.
• Maintain existing and set up new mechanisms for the CTXR APAC team.
• Maintain visibility into large team projects and initiatives throughout the regional team and actively identify and resolve gaps or dependencies between projects, act on any not being tracked/actioned.
• Oversee APAC budget, working closely with Finance and Billing to secure financial spending, and associated internal and external deadlines are met.
• Own and facilitate internal reporting for the APAC team such as roadmaps, ROB calendars, team Wiki page, and more.
• Support the PM lead in regional internal strategic communication and employee engagements such as team offsites, DEI engagements, and leadership executive visits.
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience building processes, project management, and schedules