Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.
Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Within NOC’s umbrella, resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.
Responsibilities of a NOC PM
We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This PM II will lead BR Central Ops driving improvements in SPR, DPPH, routing metrics while ensuring smooth execution of daily operations.
Scope of work (in addition to above)
• The manager will lead a team of people manager (s) overlooking operations for a team size of 40+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need
• Work with PM teams to successfully manage difficult, cross-functional projects (from inception to completion) delivering high quality results (e.g., efficient, compliant, understandable, secure, maintainable, low-defects, etc.).
• Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.
• Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction.
• Competently represent your team’s processes and goals to customers and other teams (technical and non-technical).
• Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.
• Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment
• Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)
• Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL and R is preferable
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.