Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.
Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is “To be the world’s most internal and external customer centric Centralized Operations and BI-tech partner for Field Operations”. We aspire to achieve this through our mission - “Save Cost and Improve Reliability, through Technology and Operations Solutions for 1) Visibility and Performance management 2) Short term capacity optimization 3) Centralized operations and exception management for our internal customers”. Within ROW NOC umbrella, ROW AMZL Central Operations (CO) aims to improve reliability, cost-to-serve and operator experience through standardization, programmatic interventions and automation across LM network and drive governance through centralized initiatives. AMZL CO drives standard work centrally across Jurisdiction Planning, OTR Capacity Planning, execution (Scheduling and Routing) and Channel Support (DSP Payments, Hub delivery support etc.). As a PM I, Program Management in the AMZL CO, this role will lead program and operations across Central Capacity planning, Scheduling, Routing and Channel Support. This role will influence and advice multiple senior level leaders and stakeholders.
Responsibilities: We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. The manager will lead a team of program, ops managers and associates.
They will work with stakeholders from multiple partner team to manage last mile support function & improve program performance.
The manager may be expected to operate in different shift structures (for instance - 4 PM to 2 AM or 1 PM to 10 PM) to cater to multiple ROW geos.
The manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams.
The manager will work with stakeholders to drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results.
The successful candidate must have very strong analytical skills and expert in excel.
He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving and document writing abilities.
He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.
They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.
- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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