We are committed to stop bad actors and dis-incentivize abusive seller behavior to ensure we offer trustworthy experience for customers and selling partners. We work to protect customers, selling partner experience, and amazon financials through large scalable solutions.
Financial Fraud team is looking for a program manager to re-shape next level customer
and seller experience on our stores. We expect the leader to design and implement policies, tools, and technology innovations to protect the buying experience while minimizing friction for sellers. The role also requires skills to conduct complex data analysis, drive prioritization and alignment with stakeholders, deal with ambiguity, and influence leaders and stakeholders across organizations at different levels.
Key job responsibilities
* Drive a culture of self-inspection and continuous improvement to define and implement strategies to improve the experience for different seller cohorts
* Co-own key metrics, maintain stakeholder relationships, manage forecasting and tracking, and conduct deep dives to identify process improvement opportunities
*Lead as Operations liaison, driving initiatives to close gaps, identifying opportunities, and launching solutions to improve customer experience
* Identify seller experience pain points within the Financial Fraud processes and partner with product, operations, and compliance teams to enhance the seller experience
*Serve as a key stakeholder, advocate, and representative of the seller perspective across the Financial Fraud vectors
* Communicate effectively, both written and verbal, with audiences of all levels and geographies, including up to Senior leaders
* Continuously raises the bar on the quality of written communications across emails, VoS, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investments
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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