Description
Job title
Program Manager, Capacity Planning
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a Program Manager to lead the mid to long term Capacity Planning for the Dangerous Goods (DG) operations team and will be part of the larger GSRC Central Capacity Planning team. The Program Manager will act as a thought partner for the Program Team and the Single Threaded Leader (STL) and will lead the medium/long term operational planning for the given programs. The role will also need to work closely with the forecasting team and finance stakeholders to ensure that our capacity plans stay nimble with respect to evolving input/output parameters. This is a high visibility and high impact role and requires the person make frequent presentations to senior leadership.
Key job responsibilities
- Create and maintain the medium/ long term operational plan for DG programs
- Establish and conduct monthly capacity planning review forum to capture changes to the input and output parameters
- Minimize the supply demand mismatch on floor through strategic planning and tactical adjustments in partnership with the operations team and workforce management team. Clearly communicate dependencies and manage/track expectations
- Partner with Program, STL and Finance to define operational as well as business facing outcome metrics and review/report them on a periodic basis
About the team
Amazon strives to be the world’s most customer-concentric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people, processes and technology to protect our customers, partners, and associates from unsafe products or processes, enabling safe, compliant, and efficient operations and supply chains cost effectively. We deliver on our mission through a network of 13 sites located across Americas, Asia and Europe with 3500+ employees globally.
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- 5+ years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Should be familiar working with large data sets independently and doing the analysis
- Exceptional communication and interpersonal skills, with the ability to convey complex capacity planning concepts clearly and effectively to different levels of leadership.
- Proven experience working in operations, or compliance program management or a related field
- Strong analytical and problem-solving skills, with the ability to develop efficient processes and mechanisms.
- Master’s degree in Engineering, Operations or Business Administration.
- Prior work in managing capacity planning for large operations teams such as customer service centres, or business support teams.
- Advanced SQL skills