Customer Experiences of purchasing Everyday Essentials - referred to a set of daily needed items like groceries - are a strategic priority for Amazon.
This role is for a Program Manager, leading an exciting new and high visibility project in the Everyday Essentials space. This role will require you to invent and deliver a IN-first project, that could potentially scale globally to many Amazon locales. Hence, we are looking for tenured program managers with experience delivering consumer facing experiences and/or workflow inventions. An ideal candidate will can solve complex customer problems, influence stakeholders, drive process improvements, and deliver business value.
Key job responsibilities
Envision customer experience, collaborate with UX design and technology teams, design new systems, collaborate and influence several India-based and worldwide product teams to land the desired innovations for our customers.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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