Program Management Senior Lead - C14 - Chennai

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Program Management Senior Lead (C14) (Internal Job Title: Program Management Group Manager - C14) based in Mumbai, India.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Program Management Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:

• Oversees multiple campaign delivery channels and/or programs aligned with business goals.
• Drives channel optimization to achieve financial commitments, maximizing performance through channel strategies and execution.
• Monitors performance, identifies opportunities, and drives continuous improvement.
• Evaluates competitive landscape to inform and deliver optimal go-to-market execution strategy.
• Oversees implementation process from planning to delivery, including targeting and criteria support, drive calendar management, issue resolution, validation, testing, and deployment.
• Builds appropriate process controls and manages accordingly.
• Manages and inspires a high-performing team.
• Manage global routines to enable alignment in strategy and roadmaps, best practice sharing, progress of joint initiatives and investments, and support executive level reviews of initiatives.
• Provide on-the-ground support to teams to help accelerate critical initiatives.
• Communicate and educate on the breadth of tools and services offered to determine which tools are services are most relevant to local needs, which tools are being underleveraged, and develop plans to ensure the business reaps the most benefit from these tools.
• Ensure transparency in the level of tools and service usage vs. cost allocation via accurate and frequent tracking and reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience
• Track record of delivering strategies to deliver exceptional customer and digital experiences.
• Demonstrated technical knowledge and general management skills.
• Ability to lead and collaborate with others in a team environment.
• Understanding and experience across a broad range of digital capabilities, tools, and best practices is highly desired.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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