Program Group Manager - C14 - CHENNAI

The Third Party Management (TPM) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.

The Program Group Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics. They also ensure to keep the motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Adequate knowledge on various regulations.
• All controls are in compliance with various regulations 
• Ensure ell controls performed in DD and OGM phases are designed and executed in line with the regulatory expectation   
• Engage with second and third line defence to enhance the control environment in line with various regulatory requirements 
• Report control breaks identified and recommend control enhancements to TPM Site management teams
• Ensure all operational risks are assessed and mitigated, and control / audit issues are actively managed to full resolution
• Assist in the development of TPM  operating procedures and processes to ensure appropriate controls are established and documented
• Support the TPM Global Head of Quality Assurance with TPM-related Compliance Testing reviews, and external regulatory inquiries for TPM OPS-specific audits and in-business audits requiring support and artifacts from the TPM OPS
• Liaise with TPM Site Heads globally to ensure sound and effective control activities are integrated into the TPM day-to-day operating activities
• Support requests from regulators globally specific to the TPM activities Support MCA Program and manage the execution of TPM MCA activities globally across all TPM activities and sites in alignment with the Third Party Management (TPM) Office’s MCA standards and guidelines
• Support Third Party Management governance committees, as required
• Liaise with the TPM Office Governance team and the Risk and Control teams to ensure alignment with risk and control strategic programs and requirements
• Ensure the TPM OPS’s Book of Work and related processes remain in alignment with all applicable Citi-level Third Party Management-related Policies and Standards
• Oversee the performance of monthly spot audits on select TPM activities globally to ensure established controls are functioning as intended at each TPM site
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Facilitating and coordinating with various Policy Owners in areas such as Records Management, Data Privacy, Information Security and Continuity of Business (CoB) to complete required risk and control monitoring activities for TPM OPS
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Looks for ways to improve the current process and share best practices with senior leadership.
• Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
• Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.
• Acts as SME to senior stakeholders and /or other team members.
• Coordinate with Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
• Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
• Drive team to identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
• Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
• Work with Operations standards team to layout framework of new process, obtaining clarification on ambiguous areas. Raise proposals for streamlining processes as per change management procedure
• Drive and implement process changes in line with new emerging risks and regulatory requirements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Strong Audit / Regulatory management experience
• Strong understanding of Citi’s Manager Control Assessment (MCA) Program and related policies and standards
• Strong attention to detail with a solid risk and control background
• Minimum 10+ years experience in financial services / Banking industry / Audits and Control domain
• Preferred 8+ years of direct, relevant experience in Operational Risk management or Audit management
• Knowledge of third-party management, risk and control methodologies and best practices
• Team management skills preferred
• Supply chain management experience preferred

Education:

• Chartered Accountant required.
• Bachelor’s degree required.
• Master’s Degree preferred.
• Preferred external certification – CISA / CIA / CSCP / CPSM.
• Project Management and experience in process standardization & Automation

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