What We Do Managing Cyber Risk Together– As the world becomes increasingly connected, the demand for cybersecurity solutions has never increaser. Forescout stands at the forefront of this critical need, delivering automated cybersecurity that ensures continuous alignment between our customers’ security frameworks and their evolving digital environments. Our platform protects all asset types, including IT, IoT, OT, and IoMT, helping organizations navigate and secure the complexities of the modern connected world. Join us in securing the world. We seek resourceful, driven individuals to collaborate as one team, delivering exceptional customer experiences. We’re passionate about tackling the toughest security challenges and staying ahead with innovative solutions. Here, every idea is valued, and visionaries are welcomed. Bring your unique perspective and help shape the future of cybersecurity with us. What You Will Do Professional Services Engineer (PSE) position at Forescout Technologies offers the opportunity to deploy and operate Forescout solutions in real-world customer environments. The APSE will deploy, configure, optimize, operate, and troubleshoot the Forescout solutions as well as provide on the job training to customers onsite or remotely. This role is primarily remote with some onsite customer engagement, will report to the Professional Services Manager.
Provide on-site and off-site Forescout professional services to customers including; configuration, health checks, optimization, troubleshooting and upgrade planning.
Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion
Assist customer business units with their Forescout implementation plans and network designs
Coordinate and lead meetings and provide written summaries.
Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment
Identify and recommend new customer service opportunities to Sales and/or customer
Stay abreast of product capabilities, configurations and integrations via training/lab work
What You Will Bring To Forescout
Experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.)
Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols)
Linux O/S (Ubuntu and CentOS) installation, security configuration, and management
Working knowledge of Linux/UNIX operating systems
Virtualization environments for both desktop and server deployments
Ability to gather, analyze, and interpret data to efficiently and effectively take action.
Working knowledge of industry security standards, procedures and technologies
Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
Ability to constructively handle and address customer concerns through explanation or management escalation
Ability to travel domestically and internationally.
A self-motivated individual with a ‘can do’ attitude.
Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers.
Hands-on experience with Forescout solutions a bonus.
Current Forescout Certifications (FSCA and/or FSCE) or willing to work towards these.
Experience in federal government environments (preferred)
Bi-lingual (English/Another) (preferred)
Required experience:
Bachelor’s degree in Computer Science, Engineering
5+years of technical professional services experience in a customer-facing role
Experience installing, managing and supporting production network and computer security systems comprised of multiple technologies
Security certification such as CISSP, SSCP or GIAC (preferred)
Experience / certifications in multiple leading IT security, network, and/or IoT
What Forescout Offers You Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more! More About Forescout Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT and OT. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale. The Forescout Platform delivers comprehensive capabilities for network security, risk and exposure management, and threat detection and response. With seamless context sharing and workflow orchestration via ecosystem partners, it enables customers to more effectively manage cyber risk and mitigate threats. Learn more atwww.Forescout.com.
