Professional, Facilities Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Oversee the daily operations of soft services, including cleaning, security, catering, landscaping, and other non-technical services.
• Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) with soft service vendors to ensure quality service delivery.
• Conduct regular inspections and audits to assess the performance of soft service vendors, identifying areas for improvement and implementing corrective actions.
• Collaborate with procurement teams to select and engage vendors, negotiate contracts, and manage vendor relationships to ensure cost-effectiveness and service excellence.
• Monitor and analyze soft service budgets and expenses, identifying cost-saving opportunities and implementing effective cost-control measures.
• Ensure compliance with relevant health, safety, and environmental regulations related to soft service operations.
• Foster a customer-centric approach to service delivery, maintaining strong relationships with tenants, occupants, and other stakeholders to address concerns and ensure high levels of satisfaction.
• Continuously evaluate and optimize processes and workflows related to soft services, seeking opportunities for efficiency, automation, and improvement.
• Stay updated on industry trends, emerging technologies, and best practices in soft services, incorporating them into facility management strategies.
• Collaborate with cross-functional teams, such as facility maintenance, engineering, and finance, to ensure seamless integration and coordination of soft services with other facility management functions.
• Finance management - Forecast of monthly & quarterly expenses
• Share accruals data to the Central finance team

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.