Professional, Engineer

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Supervisor, Digital Command Centre (3C)

What’s your ambition?  Is it a big goal or small steps?  Professional or personal?  We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Workplace Experience, join us to be inspired by the best. 

What this job involves:

Desired Requirements:

• Higher education or certifications.
• Additional training or knowledge of physical security, electronic security or related applications
• Knowledge in Microsoft products (Word, Excel, PowerPoint, Outlook, Office 360, and SharePoint).

Technical knowledge:

• Access control system - C cure enterprise system
• CCTV system (Analogue and IPCCTV)
• Fire alarm & public address system
• Enterprise level Building management system
• Building Automation system – JCI Metasys
• Central command centre application – Qognify
• Video management system – Qognify Nice vision, Genetec

 Supervisor, Digital Command Centre (3C) Duties and Responsibilities 

Duties & Responsibility:  

• Manage DCC on day-to-day basis without any issues  
•  Ensure alerts are addressed with timely action & incidents are closed with proper   ticket & timely reporting  
•  Monitor open tickets & highlight critical issues  
•  Consensus decision making, delegation, planning and co-ordination  
•  Adhere DCC’s KRA’s, SLA’s, targets & delivery  
•  Monitor and implement policies, SOPs and ISO standards  
•  Develop and maintain work breakdown schedules.  
•  Manage all workflow documentation and reporting.  
•  Develop full understanding of scope / contract and impact across different departments / projects / areas within the preview of DCC  
•  Provide technical direction and guidance to on ground team  
• Manage overall command center with highest standards and seamless communication.  

Reporting:  

• Reports & Dash boards to be published as per defined frequency to required participants  
• Organize Daily / Weekly / Monthly / Quarterly reports to WP / ZEL / SDL / Gap Leads  
• Internal review with Technology Lead / Technical Lead / GAP leads to implement outcomes to enhance operational excellence  
• Report service breakdowns with vendors with proper RCA  

Risk / Opportunities:  

• Identifying risks / opportunities and support site ops team for business development as a situation expert  
• Continually seek to identify and minimize areas of risk.  
• Ensure proper switch over from North DCC to South & vice versa during BCP scenarios  
• Coordination:  
• Direct & indirect coordination with site level workplace operations team (WP Managers, Engineers & Security Team) & Third party IBMS Vendors  
• Ensure uptime of DCC by proper coordination with various team including ISA for uninterrupted network  
• Coordinate with CIO & tech teams to ensure zero downtime & upkeep of all system documentation & requirements  
• Timely review changes to engineering standards, policies, or details meeting Accenture standards and in line to Global policies.  
• Timely review development plans for compliance with adopted engineering standards and good engineering practices  

System Uptime:  

• Ensure the overall system healthiness  
• System / application needs to be updated / configured as & when required  
• Lias with vendor to configure DDC to ensure optimum delivery with minimum effort  
• Ensure upkeep of all system documentations, configuration & upgrade requirement  
• Ensure all sub systems at DCC are compliant  
• Ensure all integrated sub systems are online and uptime and report immediately to respective teams during any outages  

Sound like the job you’re looking for?  Before you apply, it’s also worth knowing what we are looking for:

Education and experience

BE, BTECH, bachelor’s degree

• 3 to 5 years of relevant work experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Interact and negotiate effectively with people of diverse backgrounds
• Strong inter-personal and networking skills to interact in a friendly, emphatic, and professional manner.
• Manage Electronic security systems / complex enterprise security management system
• Ability to multi-task and use various resources to proactively answer questions, identify problems, and perform activities to resolve issues.
• Able to work and communicate effectively with all workplace/vendor teams.
• Meeting KRAs with Incident closures and customer satisfaction
• Monitor and Improve the Standard Operation Procedure

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.