Production Support Engineer - Technical and Business Application Support

Overview:
We are seeking a skilled Production Support Engineer with at least 7 years of experience in software development and production support to join our team. If you have a strong analytical mindset and excellent problem-solving skills, we encourage you to apply!

Overall Responsibilities:

Production Support:

• Provide technical and business support for users of applications, focusing on resolving application issues and ensuring system stability.
• Maintain application systems, conducting routine checks and verifications to ensure operational efficiency.

Monitoring and Maintenance:

• Perform start-of-day checks and continuous monitoring of application systems, preparing for regional handovers as required.
• Ensure that storage and archiving procedures are functioning correctly and data integrity is maintained.

Issue Resolution:

• Identify, document, and resolve application and system issues as they arise.
• Escalate problems to appropriate technology and business teams when necessary to ensure timely resolution.

Collaboration:

• Work closely with development and production support teams to prioritize bug fixes and define tooling requirements for improved efficiency.
• Engage in cross-departmental collaboration to enhance overall application performance and reliability.

Documentation:

• Develop and maintain comprehensive technical support documentation to guide users and support teams in resolving issues effectively.
• Ensure documentation is up to date and easily accessible for reference.

Skills and Experience:

• Experience: A minimum of 7 years of experience in software development and production support roles.

  
  

• Technical Proficiency:

  
  
  • Proficiency in Linux/Unix and Windows environments for application support and troubleshooting.
  • Knowledge of scripting languages such as Python, Shell, or PowerShell for automation tasks and resolution of issues.

• Database Management: Demonstrated experience with database management systems (Oracle, MSSQL), including the ability to query, troubleshoot, and optimize database performance.

  
  

• SQL Expertise: Extensive experience with SQL, specifically in troubleshooting stored procedures and complex SQL code.

  
  

• Analytical Skills: Strong analytical skills to filter, prioritize, and validate complex material from multiple sources.

  
  

• Communication: Excellent written and verbal communication skills to clarify and explain technical issues to non-technical stakeholders effectively.

  
  

• Problem-Solving: Ability to develop and implement effective solutions to production issues and accommodate changing priorities.

  
  

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice