Production Support /Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. 

In this role you will:

• Drive the business value outcomes through smooth production working by the support teams. Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.
• Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them.
• Improve the alerting and monitoring mechanism for early detection of incidents.
• Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.
• Leadership skills needed to lead technical improvements in the systems, negotiation with the stakeholders for bringing the best business demand outcomes. Bring effective collaboration among various IT teams for superior production performance