Production Management Infrastructure Reliability Operations - Senior SRE Lead - Vice President

The Production Management IRO team is seeking an experienced, hands-on Head for our India division who can use their technology skills to build and manage the India based infrastructure support teams .

We run a mix of cloud-based and on-prem infrastructure and have a team spanning from technically proficient engineers to non-technical employees. This person will recommend and implement technology solutions, manage vendor governance and relationships, provide employee training and support.

Our ideal candidate has extensive knowledge in IT service management, experience managing staff, and advanced industry knowledge to keep us on the cutting edge from an infrastructure perspective. You will play a key role in improving efficiency of our IT operations, and an ongoing impact on our overall growth.

Role Requirements:

• Oversee all of infrastructure management managed by Internal and Vendor teams
• Oversee the health of our production environments through operational leadership of our external and cloud technology platforms
• Provide technical leadership to ensure all external systems have reliability and uptime appropriate to customers’ needs
• Collaborate with Risk and Audit with items relating to governance and regulatory oversight
• Lead the response to production issues
• Improve technical operations processes and monitoring to address bugs quickly
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level.
• Good collaboration and stakeholder management skills and ability to manage India and functional management teams.

Qualifications and Skills:

• Bachelor's Degree Required; Masters or MBA a plus
• 20 + years of experience in the IT/ IT services industry, cloud architecture and/or technical operations with 10 years’ of experience in leadership role
• Experience with best of breed infrastructure solutions, including exposure to Amazon AWS and Microsoft Azure cloud services
• Understanding of overall system architecture, scalability, reliability, and performance
• Demonstrated experience managing a 24/7 response team
• Knowledge of technical, operational and cultural structures required to scale teams in a high-growth environment
• Experience in the Financial Services vertical highly desired

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street:

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers