Product Support Representative III (Python development, SQL)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

You would be part of Transformation team for Client Experience & Service Delivery (CXSD), which is responsible for engaging with the T&S Functional teams across Capital Markets to drive transformation and automation in our RUN operation. This team has complete ownership of Automation Initiatives for CXSD, driving end-to-end (E2E) transformational changes, implementing site-reliability engineering (SRE) principles, partner with COE teams to drive GenAI/AI/ML related transformational initiatives and tracking against defined success criteria.

About the team: 

You would be part of Transformation team for Client Experience & Service Delivery (CXSD), which is responsible for engaging with the T&S Functional teams across Capital Markets to drive transformation and automation in our RUN operation. This team has complete ownership of Automation Initiatives for CXSD, driving end-to-end (E2E) transformational changes, implementing site-reliability engineering (SRE) principles, partner with COE teams to drive GenAI/AI/ML related transformational initiatives and tracking against defined success criteria.

What you will be doing:

• Collaborate with stakeholders to identify and understand their automation requirements and priorities.
• Development and testing of automation solutions.
• Development of new features and maintenance of existing features.
• Testing and rollout of automations developed while working closely with functional teams
• Provide Support to function teams for implemented automations and ensure timely resolution.
• Ensure timely resolution for issues raised
• Liaise with CX product owners/ team and understand requirement clearly.

What you will need:

• Must possess Hands-on experience in Python and automation development with any RPA tool.
• Hands on experience in functional and Automation testing (Backend and Frontend) and thorough understanding of industry wide QA processes
• Proficiency in SQL, including creating complex queries to pull data from multiple tables using joins.
• Good analytical and problem-solving skills with an aptitude to learn quickly, self-starter with a proactive attitude
• Ability to meet deadlines, goals and objectives within assigned time.
• Good verbal & written communication skills.
• Well versed with testing, coding standards and documentation skills.
• Knowledge of SCRUM and experience in working agile
• Experience of shell scripting

Added bonus if you have:

• knowledge of Gen AI/ML will be an advantage.
• Knowledge of Power BI
• Knowledge of Power Automate.
• Performance Testing and Non-Functional Testing experience
• Knowledge of BFSI/Capital Markets domain and related middle and back-office processes.
• Knowledge of SRE implementation

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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