Product Support Representative III

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

Application Managed Services (AMS) team provides functional support to the FIS products and client’s Treasury and Payments business operations.

What you will be doing 

At FIS we are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.

Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs. Recreate, document client issues and troubleshoot problems to support product quality

 What you bring: 

Knowledge / Experience

• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts.
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations , Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Skills

• Excellent client facing communication skills
• Excellent interpersonal and communication skills
• Ability to build, maintain strong client relationships.
• Excellent problem-solving skills.
• Able to take the initiative and work independently or in a team
• Experience in documenting SOPs to support daily operations
• Strong desktop computing skills in MS office – PowerPoint, Visio and Excel

Qualifications

• Bachelor’s Degree in Commerce or MBA finance
• ITIL v3 Foundation or higher desirable

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Willing to travel occasionally (no more than 10%)

Nice to have

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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