Product Support I

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeIncumbent to be responsible for achieving team objectives with relation to tender related activities. Having any prior experience in Govt. procurement, tender participation will be a plus. Incumbent is required to have support level communication skills both written and verbal.

Responsibilities may include the following and other duties may be assigned.

• Working on tender specific activities such as creation of Letters of Authorization and other required documentation.
• Responding to customer inquiry emails for new, upcoming or previously participated tenders.
• Getting trained and working on inhouse tools such as RPA & SFDC to access tenders and process for execution.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting tender related activities.
• Working on various Govt. e-procurement portals to access tenders, identify relevancy and prepare documentation.
• Collaborating with internal stakeholders such as legal dept, regulatory dept, finance dept. and external stakeholders such as CA.
• Interpersonal skills to work in a team setup and contribute individually towards the GeM & non-GeM tenders.
• Work with channel team to verify legitimate and valid distributor details for indirect tender processing.

Good to Have:

• Basic knowledge about GeM portal.
• Tender related documentation and portals.
• Team worker
• Knowledge on E-procurement pathways

OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Entry-level position typically requiring little to no prior experience.
Works on well-defined administrative and clerical tasks.
Work is routine or follows standard procedures and is closely supervised.

Organizational Impact: Works to deliver on day-to-day objectives with some impact on achievement of results for the job area, including limited disruption or expense.
Delivers job responsibilities following a defined standard output or set of procedures.

Innovation and Complexity: Provides data and information when minor changes may be required based on review.
Problems faced are routine and solutions clearly prescribed.

Communication and Influence: Communicates with contacts typically within immediate job area.
Obtains and provides information requiring little explanation or interpretation.

Leadership and Talent Management: N/A – Job at this level are focused on self-development.

Required Knowledge and Experience: Requires no or little job knowledge of systems and procedures.
0 years of experience required.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here