Product Specialist- Strategy & Digital- India

Role Profile:

• Oversee the technical set up of the loyalty programme on key platforms – loyalty management system, CMS, campaign orchestration tool
• Handle data and technical configuration of systems
• Understand the technical and data landscape of the loyalty programme to trouble shoot and resolve issues
• Lead testing and UAT of key loyalty programme features and build implementation

The below Key Performance Areas include but are not limited to:

• Program orchestration, journey builder, ability to write free marker scripts for the personalization.
• Conduct routine audits of systems and user practices
• Write SQL queries to extract data.
• Offers and rewards configuration and applying changes from UAT to Production
• Manage CMS changes and updates
• Ensure programme business rules are configured in line with business expectations
• Collaborate with campaign vendors for continuous training requirements, outsourcing activities, and upgradation support.
• Build promotion in line with customer lifecycle
• Ensure micro services are working as expected
• Investigate customer complaints and queries on points and account features
• UAT and Testing Lead for all programme changes
• Run automated test scripts for Mobile App and Website releases
• Analysing system logs and monitoring logs to identify issues
• Develop RCA in case of technical issues and provide business explanation
• Manage technical documentation and processes end to end

• Knowledge (Desired): Degree in computer science, IT, programming or related field

• Experience 2 years experience
• Well versed with SQL and HTML
• Working experience with project management tools like JIRA.
• Proficient in loyalty marketing tools like Microsoft Dynamics, COMARCH CLM, Epsilon etc.
• Hands-on experience in implementation, operations and maintenance of customer management tools
• Excellent technical troubleshooting skills
• Strong interpersonal and communication skills
• Must have excellent team skills and collaboration skills.

Advertised: 02 Sep 2024 India Standard Time
Applications close: 01 Oct 2024 India Standard Time

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