As the Product Specialist, you will be accountable for driving specific portfolio growth, ensuring successful customer technology adoption and being the technical escalation pathway for the related products and solutions. Building & maintaining customer satisfaction is one of your key drivers.
Job Summary
As the Product Specialist, you will be accountable for driving specific portfolio growth, ensuring successful customer technology adoption and being the technical escalation pathway for the related products and solutions.Building & maintaining customer satisfaction is one of your key drivers.
You will act as the main coordinator between the different stakeholders: Sales & Services, Product Management, Product Developmentand Marketing highlighting product challenges and plans on overcoming these challenges: suggesting enhancements and adaptations for better marketability.
You are ahead of the game, monitoring the business key performance indicators, and when quick action is required, you can gather the right representatives to determine solutions and ensure their execution. This role requires influential leadership, cross-team and organizational collaboration, excellent project management and communication skills and a passion for accelerating business success and impact.
Main Responsibilities
Act as local subject matter expert at customer sites on all aspects of the product and applications in support of sales and promotion of the product line.
Responsible for driving & coordinating tactical activities to achieve the sales target for the assigned products in the assigned region.
Be the sales key business partner to the business areas for product development & launch activities:
Customer workflows & requirements
Competitive landscape
Market trends
Lead internal stakeholders to provide first-in-class customerexperience with the product and service to maximize market share and growth.
Responsible for ensuring sales tools, demo/trial equipment and training are adequate to enable proper execution of the sales process.
Serve as a resource to Sales for technical positioning& product presentation of the offer to support sales success.
Collaborate on strategic sales projects with different stakeholders contributing to the technical background and positioning of the solution.
Serve as training resource to ensure a high level of product knowledge is maintained throughout the Sales organization.
Ensure voice-of-customer, product & market/field feedback/trendsareprovided toProduct Management / Product Development & Services.
Promote key messages of product line inproject specific sales situations at customer sites, conferences or other channels: in bioprocess community through publications, presentations and participation in relevant industry organizations.
Be the field lead for technical and quality escalations on the assigned products in the assigned region.
Qualifications & Skills:
Life science graduate or equivalent with a minimum 3 years of experience in the Biopharmaceutical industry
Data-driven mindset with a high degree of business acumen
Highly customer orientated
Capable of building solid relationships cross-functionally, with a team player mentality
Experience working collaboratively with sales to meet business goals, including experience with sales enablement tools and techniques.
Ability to plan and deliver against hard deadlines, and manage several projects at once in an effective manner
Clear, thoughtful communicator with strong listening, information gathering, and management skills for efficiently driving tactical plan deliverables
Work independently, maintain strong attention to detail and can take calculated risks
Experience with Salesforce.com is a plus
Fluent in both spoken and written English
Willingness to travel up to 50%, customer facing role
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers