Product Owner/ Digital Product Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Product Manager

In this role you will:

• Act as product owner within one sub-value stream, covering one or more products.
• Contribute to achievement of objectives and key results of a Sub-Value Stream and use data to inform prioritization and decision making. Maintain a focus on ROI to ensure priorities align to areas of greatest impact through OKRs.
• Represent the voice of the customer and capture their needs. 
• Analyze market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience.
• Communicate the product vision and roadmap, validate needs, and showcase journeys to all relevant stakeholders.
• Engage and liaise with key business, technology, and Market stakeholders to capture demand and resolve conflicting priorities.
• Establish the requirements baseline, obtain formal agreement to requirements, and ensure traceability to source in line with change management policy.
• Break down product vision and roadmap into actionable backlog of appropriately sized items that clarify what needs to be done, in what order and how to know it is done correctly (eg Definition of Done).
• Make key decisions (incl. prioritization) based on customer / business needs and analysis-led insights.
• Assure delivered solutions meet business and user needs, and in alignment with goals.
• Ensure capabilities are scalable to drive a consistent digital experience across the Group. 
• Define and track feedback channels and metrics to continuously review and improve product performance against customer and business needs.
• Keep up with trends and emerging business models, reimagining how to generate value to the business and to customers. Obsess about how to apply technology and data to solving problems or finding new opportunities.