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Job Description:
Analyzes business systems, processes, and related data to determine how solutions can be engineered to provided new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives.
Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Particularly at higher levels, sophisticated subject matter expertise is a requirement for success.
Applies conceptual knowledge of theories, practices, and/or procedures within a job discipline. Performs routine assignments, typically under direct guidance from senior colleagues or as defined in established procedures or practices. Identifies problems in standard work processes and seeks guidance to resolve them when they are unfamiliar. Impacts the quality of own work. Often the entry level to a professional career progression that typically requires a formal university degree. Roles in this level may be held by individuals who have gained knowledge through extensive UPS experience with or without a degree
Strategy Development and Implementation
• Acquires knowledge of financial and market principles considered in the development of a business strategy.
• Listens to conversations to learn about the business strategy and business goals.
• Develops a broad understanding of ROI (return on investment) principles.
Stakeholder Engagement
Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.
Process Improvement
• Identifies areas where efficiency and process improvement are needed within own work area.
• Applies new ideas or approaches to own work to enhance outputs.
• Uses established tools and techniques to track progress related to implementing process improvements.
Technical Communication/Presentation
• Seeks relevant information to ensure own understanding of complex information.
• Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other.
Building a Business Case
• Recognizes presenting business issues impacting own work.
• Gathers data/information on potential ideas and solutions to address the business need.
• Documents components of the business case for change at the direction of more senior colleagues.
Project Management
• Reviews overarching project timeline and develops a schedule of tasks to achieve project milestones.
• Works with more experienced team members to identify resources required to support a project
• Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.
Employee Type:
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