You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Small Business Banking Digital Payments team, you are an integral part of the team that innovates Fraud Protection offerings and leads the end-to-end product life cycle. In this role, you will have the opportunity to transform customer experiences and innovate the ways we serve our customers. You will manage and have a deep understanding of the product roadmap, help keep the team organized, and define & influence product's strategic vision.
Job responsibilities - Develop a product strategy and product vision that delivers value to customers
- Own & maintain a product backlog that enables development to support the overall strategic roadmap and value proposition
- Lead product development efforts by working with Technology and Design teams and collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and control environment
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Manage production support, issue & defect resolution, and prioritization
- Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives
- Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer
- Partner across design, data, and tech to deliver large-scale initiatives
- Deliver experiments that demonstrate quantifiable impact to operating expenses
- Identify operating model for documentation, implementation, and ongoing JIRA hygiene to ensure traceability and health of cross dependencies and linked stories.
Required qualifications, capabilities, and skills - 7+ years of experience or equivalent expertise in product management or a relevant domain area
- Thorough understanding of digital payments, fraud prevention offerings and small business needs
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
- Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities
- Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
- Possess excellent communication, analytical and problem-solving skills
- Proficient with MS Office tools, JIRA and Confluence
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
