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Main Purpose
The Power industry Product manager is a vital role responsible for managing the power utility relay product portfolio, providing technical expertise and support to the sales team and customers. This includes creating and maintaining comprehensive product information, technical documentation, user guides, and training materials to assist in the sales process. The Product manager acts as a subject matter expert, leveraging their deep technical knowledge to enable the sales team and support customers throughout the product lifecycle, ensuring the successful promotion and service of Mors Smitt products.
Responsibilities
Essential:
- The product manager must possess deep expertise in electromechanical relays and their applications within the power utility segment. They are expected to collaborate closely with the engineering and product development teams, providing valuable feedback and recommendations to drive continuous product improvements.
- A critical aspect of this role is to provide technical support on electromechanical relay applications in power distribution networks to the sales team and customers. This includes addressing any product-related issues and ensuring customer satisfaction. The product manager is also responsible for reviewing the technical specifications of tenders before submitting the commercial and technical proposals.
- Developing, updating, and maintaining a comprehensive suite of technical documentation, such as technical bulletins, user guides, application guides, and other support materials, is a key responsibility. Staying informed about product updates, new features, and potential issues by collaborating with the product development and engineering teams is also essential.
- Additionally, the product manager is tasked with identifying and reporting on recurring product issues, working closely with the engineering and quality assurance teams to find solutions and improve the overall customer experience. They are also responsible for updating the website with information on product obsolescence and alternative offerings.
Desired:
- Assist in product training sessions, workshops, and webinars for the sales team and customers, ensuring comprehensive understanding and optimal use of Mors Smitt products.
- Stay informed about industry trends, emerging technologies, and competitor products to provide valuable insights for product development and sales strategies.
- Create engaging and informative PowerPoint presentations to assist the sales team in product promotion and customer training.
- Monitor and analyze customer feedback and implement improvements to support materials and training content accordingly.
- Support the sales department to update the price list every year.
Minimum Qualifications / Professional Experience
- Bachelor’s degree in electrical and Electronics Engineering, or a related technical field
- Minimum of 15 years overall experience in which 5 years of experience in a technical support or application engineering role, preferably in a sales-driven environment
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Strong troubleshooting and problem-solving skills, with a focus on customer satisfaction
- Experience with creating technical documentation and training materials, including user guides, application guides, and PowerPoint presentations.
- Knowledge of Mors Smitt products or similar technologies is a plus (Auxiliary Relays, test blocks… and their applications)
- Self-motivated, with the ability to work independently and manage multiple tasks concurrently.
- Willingness to travel occasionally for customer visits, training sessions, or conferences.
Competencies Professional / Personal
- Minimum 5 years’ experience with protection & auxiliary relays, test blocks and industrial control products
- Experience in reviewing specific customer request and proposing solutions.
- Knowledge of Electromechanical relays working principles and application
- Good Understanding of Global relay standards IEC 60255-1, IEC 60255-26, IEC 61810-1
- Knowledge of Protection scheme for utility segment. Familiar with earth fault protection applications
- Knowledge of Protection Relay ANSI codes: ANSI 50/51 - Phase Overcurrent protection, ANSI 50N/51N Earth fault protection
- Should be able to Interpret customer requirements and convert into solution by configuring the available products
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Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
