Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Product Manager, Global Acceptance (Emerging Markets)Manager, Global Product Management (LvL 6)
Job Description
OVERVIEW : UNDERSTAND OUR TEAM
Emerging Markets within the context of Mastercard, are markets that are characterized by three broad themes (1) They represent significant opportunity in terms of circular shift from cash to digital forms of payment (2) They lead the world in digital inclusion particularly as it relates to the adoption of mobile technology (3) the payment landscape in these markets differ considerably from the norm in terms of solutions, business models as well as operators to mention a few. More than half of the 210 countries and territories where Mastercard operates can be considered emerging markets.
The Product Management team for Emerging Market Solutions is part of Global Acceptance. We are focused on promoting Mastercard acceptance in high growth markets leveraging a plethora of acceptance products and solutions.
The team works closely with internal (Engineering, Design, Franchise, Marketing, Regional Product, Customer Solution Centers, Market Development, etc.) as well as external stakeholders (Acquirers, Payment Facilitators, Digital Wallet Operators, B2B Market Places, Mobile Network Operators, etc.) to discover and deliver relevant solutions that are scalable.
THE ROLE : MAKE AN IMPACT IN THE PRODUCT TEAM
The Product Manager will support the execution of our emerging market solutions product strategy. The team member will perform a diverse suite of functions as the scope of the role may demand , such as:
• Steer creation & execution of product to program lifecycle of key solutions
• Manage the assigned product from concept to go-live , ensuring appropriate handover to market facing teams in accordance with Mastercard standards. Also, manage internal/ external stakeholders to ensure the product delivers on agreed expectations in the form of Objectives and Key Results.
• Support the building and/or strengthening of partnerships with third-party solution providers to co-create solutions that advance the product strategy
• Collaborate with regional product and in-market teams to ensure products are aligned to the customer expectations. Being able to conceptualize and design solutions to solve for Customers’ unmet needs may be a key requirement in this.
• Facilitate cross-functional collaboration such as Studio of assigned products, and manage conflicting priorities to align all teams with product strategy.
• On a need basis, collaborate with product marketing teams to craft the best way to communicate the value of our products to customer facing teams and to new/ existing customers.
QUALITIES BEST SUITED FOR THIS ROLE
We are looking for a person who is passionate about the above 'job to be done'. We’d love the candidate to have a positive empathetic attitude with strong sense of decency. In addition, these skills would help make this role impactful.
• Interest in understanding the product management functions operating in a global setup.
• Love for collaboration and stakeholder management to be able to get things done through strategic thinking and problem solving
• Ability to analyze and interpret user data, consider context and bias in data in order to inform business decisions to manage products and programs.
• Ability to articulate and communicate clearly based on the audience
• Knack to discover means to improve team processes that accelerate delivery, drive innovation, and optimize cost & quality.
• Strong Inter-personal skills and conflict resolution experience, also handling potential uncertainties with a sense of ownership
If you are an effective communicators, skilled multi-taskers, and highly organized with an acute attention to detail – you have a natural knack to be a product manager. We are looking for a product manager that is passionate about technology and software, think critically about design and business problems to solve for . Prior experience in managing products across global teams is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
