As a member of the Critical Event Management product team, the Product Manager, will be responsible for delivering world-class functionality on aggressive schedules that will be used every day by clients anywhere. This position will focus on solving a broad range of Critical Event Management use cases in numerous markets. You will be part of a team delivering creative solutions to complex and nuanced problems. A successful candidate will blend technical knowledge of REST APIs, access controls, and analytical skills with strong business judgement, be able to be highly effective under self-direction, and adept at synthesizing a variety of technologies and capabilities into high quality, easy-to use-products that users love.
What you'll do:
The Product Manager, Crisis Management will be responsible for the below job duties. The full scope of work may change at any time to meet market opportunities / demands.
Maintain product roadmap and backlog ownership of Everbridge’s Crisis Management product area
Manage scrum team backlogs for two India-based teams
Collaborate with fellow Product Managers (in US and Canada) to identify dependencies in their respective product areas and prioritize accordingly
Define and fully document all requirements in the form of Agile epics and stories
Evaluate and prioritize client-reported issues
Prepare and groom all project tickets with the Scrum Team
Host stakeholder review meetings to train internal stakeholders
Work with cross-functional teams to define go-to-market approach, helping teams understand the product positioning, key benefits, and target end-user
Collaborate on release notes, client-facing product documentation, and training material
Share weekly team progress with Everbridge Senior Management
What you'll bring:
5+ years of overall product experience delivering SaaS-based products & working with clients and partners in a SaaS environment
3+ years of direct experience as a product manager and product owner with SaaS software solutions that include web application, mobile application and public REST APIs.
Experienced collaborating cross-functionally with Engineering, Design, User Research, Product Marketing and Customer Success/Account Management
Excellent English communication (written and spoken) and presentation skills.
Strong experience analyzing large data sets and correlating information from different sources
Experience working with teams in various locations around the world.
Knowledge of Sales, Marketing, and software development processes in a fast-paced cloud software environment.
Experience with training internal stakeholders on use of software solutions for achieving use case goals.
Strong technical aptitude with the ability to quickly learn and understand new and evolving web technologies.
Entrepreneurial, can-do approach coupled with an ardent desire to make a difference
Proficient in driving for results with a sense of accountability and ability to change pace and focus due to dynamic ecosystem.
