Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Manager-2Overview
The Data & Services team is a key differentiator for Mastercard, enabling customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data
• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more
Product Managers in Data & Services, Mastercard
• Translate deep understanding of our customers into products and solutions that drive significant customer value
• Build revolutionary products that advance how businesses all over the world derive most value from their data assets
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure commercial and technological success of our products by working with cross-functional teams (e.g., Sales and Marketing, Technology teams, Data Strategy)
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs
Role
• Partner with senior product managers to drive product development from opportunity identification to launching solutions (0->1); testing products around validating product concepts from desirability, feasibility, and viability lenses
• Collaborate with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives and market trends
• Deepen understanding of customers’ needs, motivations, and pain points
• Design product concepts, conduct user testing and, and define/ iterate a product’s roadmap
- Partner with UX designers, data engineering, developers, and technology teams (internal and external) to define business requirements, technical capabilities, and customer experiences
- Oversee the development of features in the product roadmap
- Prioritize development of features as they align against product strategy
- Define product usage metrics and work with development teams to monitor
• Identify issues, risks, and dependencies to track product development
• Build strong working relationships with a diverse group of internal and external stakeholders
• Own and manage product documentation that expands knowledge beyond product team
• Contribute to efforts to shape product management and foster an agile, user-focused, product-led culture
All About you
• Passion for Innovation: strong desire and aptitude for innovation and creative thinking
• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
• Natural problem solver: analytical, curious, excited about product development
• Driving project: Work closely with engineers, CX designers, and other PMs to define and release valuable product features
• Collaborative team player: able to collaborate across cross-functional teams; exceptional in facilitating challenging conversations and managing ambiguity
• Excellent written and verbal communication skills: ability to engage and influence at all levels, make the complex simple
• Organizational skills and project management: ability to deal with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadlines
• Skills: design thinking, market and product plans, writing and gathering product requirements, gap analysis, and/or business case development
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
