Product Management Practice Lead /Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist.

In this role, you will:

• Overview: The CTO Product Management Practice is responsible for providing the frameworks, tools and oversight of product management disciplines across the CTO organization to create a center of excellence for the discipline of product management, throughout the product lifecycle.

• What are we doing?
  • We aim to make the lives of our customers and product teams including Product Owners, Engineers, Agile teams across HSBC much better
  • We want to become product oriented. We want CTO to be an organization with world class products that customers (our GBGFs, paying customers, other engineering teams) want, need and can self-serve.
  • We want the ‘creators’ of these customer products - CTO product owners, engineers, testers, operations support and others - to have the right product management lifecycle skills, tools, processes, examples to create product ideas, develop at pace, reduce waste by inspecting and adapting our process, use data to explore product risk, be commercially minded, deliver and demise products when necessary
  • By doing this, we directly deliver value faster to our customers and to the business functions that rely on our expertise to succeed, and this is an exciting opportunity to be a part of.

• How are we doing it?
  • As part of DevOps serving the whole of CTO, we are striving to be product oriented. We have a vision and a multi-year strategy that is ambitious and transformative. We try to do the smallest possible thing and iterate on the back of feedback
  • We aim to get products into the hands of users. We are changing everything we do all the time to minimise waste and to go faster. We take pride in the quality of the products we deliver to our users, we seek to move at pace with repeatability, safety and control.
  • Critically, we don't just talk, we do.
• What are we looking for?
  • We need your help to continue improving and grow, and that's what is why we are hiring. 
  • We are not perfect… perfection would stand in the way of progress. 
  • We are looking for experienced and dynamic people to drive the design, implementation, and optimization of our product-oriented customer-centric strategy and operating model. We are looking for people who have a deep understanding of Product Management, Product Ownership, Agile 
  • Delivery, business operations, process improvement, and organizational design.
  • In particular, we’re looking for people who are happy to roll up their sleeves and get stuff done. 
  • If there is something in the way of us getting our work done, we step in and get it moving – whether that means doing some analysis, design, coaching or testing. 
  • We value specialism but we don't have fixed roles - our firm belief is that everyone must contribute to the practice, bring their experience, values and strengths to make an impact. 
  • We are looking for people who are flexible in their approach and who are happy to try new things and experiment. We want people who are comfortable in throwing experiments away to start again if they don’t work. 
  • You don't need to have prior experience working for a bank. In fact, we'd love to hear from more people working outside banking to see if they can bring a twist to what we do and help us grow our culture.
• Purpose of the job
  • The Product Management Practice team is responsible for ensuring CTO teams, product owners, managers and teams have the right tools to create world class products. You will set best practices covering product strategy and roadmaps, prioritising product work (functional and nonfunctional), stakeholder engagement, building requirements / user stories focused on iterative value, and work closely with engineering teams on delivery of the product outcomes. A focus on product and customer OKRs as well as product costs (I.e. Total Cost of Ownership, Return On Investment) are essential to execute on the role.
• Product Strategy
  • Drive the execution of the Product Management strategy and Objectives and Key Results (OKRs) in line with HSBC's ambition
  • Centre product management strategy on the needs of CTO customers, colleagues including GBGFs
• Customer Focus
  •  Drive a customer-centric approach to product management, ensuring that the bank's technology products meet the needs of its customers
• Product Lifecycle Management
  • Empower CTO Product teams with skills to manage the end-to-end product lifecycle, including product ideation, delivery, and demise
  • Upskill CTO and GBGF teams on product management practices through teaching/pilots/coaching/mentoring, providing direct support to meet tangible outcomes
• Stakeholder Management
  • Work alongside key stakeholders to embed new cultures and ways of working, both among the leadership and their teams
  •  Collaborate with stakeholders to understand their needs and incorporate them into the product management framework 
• Product Management Framework and Operating Model
  • Provide thought leadership and build out the Product Management practice capabilities, framework, and operating model
  • Design and test an effective operating model that aligns with the CTO's strategic product-oriented objectives
  • Implement CTO's product operating model so that the organization is structured to deliver end-to-end value for the customer
  • Drive continuous improvement, identify opportunities for process improvement and efficiency gains, ensuring they are sustained over time
  • Monitor the effectiveness of the operating model in line with internal and market trends and make necessary adjustments
  • Possess strong analytical and problem-solving skills with the ability to interpret and leverage data to influence decision-making