Product Implementation Professional (SME)

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland

Unlocking digital performance. Delivering measurable results.

Sutherland is seeking an attentive and goal-oriented person to join us as Product implementation Professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Product implementation Expert in this role get to:

Ability to stay focused:  on critical deliverable while handling multiple project implementation. Follow industry standard guidelines on content management for a Sutherland Knowledge management platform.

Technical writing skills: Work with support team/SD to make products easier to use and thus need fewer instructions. Use screenshots, diagrams, animation, and charts that increase users’ understanding. Revise documents as new issues arise. Organize and write supporting documents for products.

Organized:  Would need to coordinate with internal resources & cross functional teams. Effectively prioritize multiple activities and follow up on them to successful closure with minimum supervision.

Good Communication skills:  Successfully manage the relationship with the client and all stakeholders. Ability to articulate complex situations effectively across various levels in the organization.

To succeed in this position, you must:

• Having an experience of 2 years or above in SD/client facing role
• Good client facing & internal communications skills.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Ability to be customer-oriented in managing communications and issues.

All your information will be kept confidential according to EEO guidelines.