Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Product Experience Designer - ManagerWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
As a Product Experience Designer within Mastercard, Real Time Payments Global organisation, you will be responsible for the customer experience of a new iteration of one of the world’s leading B2B real time payment infrastructure solutions. This role would be working on product experience for multiple products intended to form part of the national banking infrastructure for numerous countries worldwide. As part of a cross-disciplinary agile team you will be working alongside Product Managers, Product Owners and within a wider CX & Design team in a highly collaborative environment.
The ideal candidate will be a methodical and thorough product experience designer who also has solid research skills. The candidate is required to have demonstrable experience conducting user research/usability testing along with the ability to run workshops, create detailed prototypes, journey maps and other deliverables to help communicate their ideas. They will be working collaboratively with a Lead experience researcher to deliver user research/usability testing and apply insights. They will need to be able to quickly get to grips with complex requirements and payments jargon to understand how best to simplify the user journey for our customers.
This role may also be involved in other products from time to time, helping facilitate workshops, planning / executing user research projects in new markets, or building prototypes to demonstrate innovative new payment technologies.
Role
• Providing product experience expertise within an agile product team
• Empathise with B2B customers problems and leverage user research to capture and understand real-world user needs
• An inquisitive, natural problem solver with the ability to find simple solutions to complex problems
• Provide support to other team members and work in a highly collaborative way within our UX team
• Advocate of user centred design, understands the importance of qualitative and quantitative research
• Participating in regular design critiques with the team
• Work closely with BAs, developers and the product owner promoting the needs of the user
All About You
We’re looking for someone with the following skills, knowledge and experience:
• Commercial experience in Product Experience Design
• Proven experience delivering a high standard of output in fast paced, enterprise organisations
• Experience working in a Lean / Agile methodology
• Collaborative and pragmatic approach to their work
• Experience communicating with diverse stakeholders
• Advanced skills in tools such as Axure and Figma
#RTP
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
