Product Engineer - Operations

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Engineer - Operations

Principal responsibilities

• Responsible for supporting global product development and delivery in collaboration with Regional and Country Product team as well as Technology and Operations partners for Core Payments Products.
• Core payments products include Electronic and Paper Payments (e.g. Cash, Cheque, Real time payments (RTP), and Low Value payments). This role will primarily support Paper Receivables and Payables Payment products and will execute the paper to digital payments strategy. The role also supports product/project commercialization.
• Support delivering assigned projects/initiatives that enhances the commercial viability of the product by working closely with Technology, Operations, Onboarding, Servicing, and other partner teams.
• Support in conducting end-to-end product reviews outlining all key dependencies, input sources, capabilities, business improvement opportunities and recommend/implement risk mitigation steps as necessary. Support in delivering quality management reporting, product presentations, benefits tracking. 
• Support formulating global commercialization framework and plan for assigned products in Core Payments, to grow revenue and market share in line with the wider GPS strategy.
• Support developing marketing materials, campaign design, conduct market research in close collaboration with regional and country product teams and other relevant stakeholders.
• Ensure all requirements are aligned to strategic objectives, existing operating models and all exceptions are duly recorded and ratified. Ensure all requirements have suitable benefits associated with it and full traceability on ownership of requirement and success criteria for each requirement.
• Support the Product Owner to drive commercialization of the change across markets, enable benefit realization. Collect and analyses relevant data, as needed, to assess the impact of change initiatives, measure progress, and enable business to make informed decisions.