Product Development and Implementation

Established in 1986, Sutherland is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30+ years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

Company Description

Sutherland Global Services is looking for an enthusiastic and motivated individual to join us as a Sr Associate in Product Development and Implementation. As part of our dynamic team, you will have the opportunity to work on exciting machine learning projects and help implement innovative solutions. If you are passionate about building a successful career and eager to contribute your skills and energy, we would love to hear from you!

Job Description:

Product Development and implementation Expert in this role get to: 

• Develop and implement machine learning models, with a focus on natural language processing (NLP).
• Create and maintain APIs using frameworks like Django or Flask for seamless integration of ML solutions.
• Stay abreast of advancements in ML, NLP, and cloud technologies to enhance team practices.
• Utilize SQL for data management and analysis, ensuring data integrity.
• Collaborate with cross-functional teams to translate requirements into scalable solutions.
• Leverage Azure services and large language models (e.g., GPT-3.5-Turbo, GPT-4) for document processing.
• Manage multiple projects effectively, coordinating with internal resources and stakeholders.
• Communicate complex ideas clearly and manage client and stakeholder relationships successfully.

To succeed in this position, you must:

• Bachelor’s or Master’s in Computer Science, AI, or related field.
• Proficiency in Python and key libraries (NumPy, SciPy, scikit-learn, pandas, etc.).
• Experience with deep learning frameworks (TensorFlow, Keras, PyTorch) and NLP.
• Familiarity with cloud platforms (e.g., Azure, Google Cloud).
• Knowledge of web frameworks for API development (Django, Flask).
• Proficiency in SQL for data manipulation and analysis.
• Experience in developing document processing solutions using large language models and generative AI.
• Strong communication skills and customer-oriented approach.

All your information will be kept confidential according to EEO guidelines.