Are you highly self-motivated, forward-thinking and like to explore new ways of applying existing and new technologies to solve Business problems? Do you understand the importance of prioritizing according to business value and can communicate with stakeholders? Do you have an interest in applying modern technology to GSK’s Clinical Trials, to enable GSK to derive greater insights, reduce risk and optimize cost and timelines?
We’d like to hear from you if you think you might make a good fit!
Overview Global Clinical Operations Tech within R&D Digital & Tech
GSK R&D is led by science. Science is driving an ever-increasing variance and complexity of Clinical Research, and its related approaches to medicines development, trial design and engagement with patients. This presents great opportunity for Tech enablement via investments in modern platform technologies and digital applications across GSK’s Pharma and Vaccines organizations.
Our team has several focus areas including solutions which align to Clinical Trial Design & Plan, GCO Analytics and Clinical Trial Execution & Data. Trends towards data driven design and new data sources gives us an exciting opportunity to further empower our physicians and scientists to determine the best ways to rigorously test our products and make them market ready. Complementing this, we work with study teams to experiment and explore new and innovative ways of designing and delivering studies, leveraging digital technologies and modern platforms to increase study effectiveness. With the increasing importance on patient centricity and experience, we are developing capabilities supporting patient education, recruitment, experience, and insights to drive improvements in patient focused clinical development.
Job Purpose
We are looking for an experienced Business Analyst to join our team with expertise in Clinical Solutions. The ideal candidate should possess a deep understanding of clinical development, healthcare data, and analytics. The candidate will be responsible for delivering high-quality solutions that meet business requirements and support the implementation of clinical solutions across the organization. They should have an interest in business- and user-centred analysis, and an appreciation for design and process improvement, to join our Product Team.
The R&D Tech Product Designer role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include the following:
Optimizing the delivery of business value through business partnering, process improvement, user research and user-centered design.
Performing user research through qualitative enquiry, quantitative data analysis and user testing within the R&D customer base of this product area.
Obtaining a solid understanding of the business domain and processes within a product area, capturing user goals, needs and expectations and translating these into personas, journeys and user stories that drive towards improvements.
Driving process optimization through process modelling and service design, taking into consideration the product strategy and system and data landscapes.
Driving experience design activities to improve user interfaces and task flows through wireframing, prototyping and ideation workshops.
Working closely with the Product Owner and other members of the product team, with a clear focus on delivering value quickly while helping to steer the product area towards business- and user-centered improvements.
Engaging with the R&D Tech UX & Design Team to support the maturity of UX and Design across R&D Tech, specifically working with other UX practitioners and sharing experiences.
Partnering with the business area to understand their challenges and needs, whilst working to manage system and process changes within these user groups, helping ensure smooth deployments and satisfied customers.
Keeping up with internal and external trends in your product area, including mobile, wearables and social media.
Aligning with R&D Pipeline Medicines Teams as a “Tech partner” to ensure Tech enables key medicines to meet their critical milestones
Building knowledge and networks across R&D and Global Tech to ensure that Tech issues, risks and opportunities can be addressed effectively for key R&D medicines
The position involves a large amount of influencing and communication to individual contributors, lower/mid-management and external partners across the organization to apply product analysis and design in a business context with deep analytical and meaningful insights.
Why you?
Basic Qualifications:
Bachelor's or Master's degree in healthcare, life sciences, computer science, or related field.
10+ years’ experience in working in an IT product related industry, with experience in IT software analysis, design and delivery, with awareness of the UX space, particularly areas of user research, experience design and service design
Good experience working as a Business Analyst within the life sciences/pharmaceutical industry.
Strong analytical and problem-solving skills.
Practical experience in software design and delivery (both analytical and technical) along with interest in the UX space is the core capability of this role.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
This role requires an understanding of UX & Design skills, which is a specialized area combining creativity, psychology and IT.
Experience working with agile methodologies.
Experience working with the Software Development Lifecycle (SDLC).
Why GSK?
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive.
Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our R&D focus is to deliver a new generation of vaccines and medicines using the science of the immune system, human genetics and advanced technologies to get ahead of infectious diseases, HIV, cancer and other immune-mediated and respiratory diseases. We do all this with a commitment to operate responsibly for all our stakeholders by prioritising Innovation, Performance and Trust.
Our bold ambitions for patients are reflected in new commitments to growth and a significant step-change in delivery over the next five years. This means more GSK vaccines and medicines, including innovative new products, will reach more people who need them than ever before.
We have long believed that building trust is key to stronger performance, helping to create value for shareholders, impact for patients and society and a reason outstanding people choose to work for and with us. That’s why being a responsible business is an integral part of our strategy. Taking action on environmental, social and governance issues is a key driver in our strategy.
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
Inclusion & Diversity at GSK
At GSK, we are dedicated to fostering an inclusive and diverse work environment. We believe that diversity in our workforce drives innovation and growth, and we are committed to providing equal opportunities for all employees and applicants. We strive to create an atmosphere where all individual’s unique perspectives and experiences are valued and respected. All qualified applicants will receive equal consideration for employment without regard to their sex or gender, caste, pregnancy, gender identity/expression, physical and/or mental disability, or any other protected characteristic as per applicable law.
As an employer committed to Diversity and Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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