Product Designer

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!What will you be doing?

A designer who can understand the needs of the customer and translate them into the actionable design. Somebody who can empathize with the customer through their journey, while using their knowledge of the platform to not only determine how best the customer can accomplish their goals but also understandwhy they use a platform and use that as a way to build the next steps of the platform.

Responsibilities:

• Partner closely with Product, Engineering, and UX Research to drive product strategy, understand requirements and design simple experiences that our customers love
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user testing, to final production
• Participate in our design critique process, to receive and provide feedback on design work
• Conduct user interviews remotely or in person, conduct user testing sessions, card sorting, affinity mapping, conduct both qualitative and quantitative tests and analyze the data
• Design high-impact, functional User Interfaces for web, mobile, and other mediums
• Understand, discuss and present user research findings
• Manage and contribute to the MoEngage Design System

Ideal candidate must have

• A bachelors or master degree in design, human-computer interaction, visual communication or other related areas
• 3- 5 years of relevant experience
• Experience with designing scalable end-user, business web-based applications in B2B SaaS or enterprise domain
• Exceptional portfolio that highlights your work and specific contributions in user-centered design solutions (UX Design)
• Has good understanding of Visual design, Information design. Hands on in designing Visual assets like Creatives/icons will be a plus.
• Empathize with the user through their journey(ies) and understand their needs. Understand, discuss & present user research findings.
• Well-versed in analyzing user behavior, product usage, and usability metrics to build data-driven design solutions.
• Has a bias for rapid prototyping & experimentation.
• Has the willingness to learn, experiment, and take ownership.
• Excellent verbal and written communication skills.
• Excellent planning and time management skills.
• Motion design knowledge and/or user research proficiency is a bonus
• Excellent proficiency in using Figma as primary design tool.

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Tech @MoEngage | Scale @MoEngage | Life @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.