Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Designs and implements new process or updates to existing processes to improve end to end value chain performance. Develop a network value-stream model that depicts current state value chain network and may compare to alternate network configurations (future state).
Responsibilities
• Analyzing the inbound, value add and outbound value chains to identify opportunities for improvement.
• Developing business cases and capability studies, recommending improvements to stakeholders.
• Implementing new and enhanced processes and tools and governing changes through collaboration across multiple workstreams to ensure alignment.
• Identifying process inefficiencies and wastes of time, money, materials, and energy.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Business Process Design: Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.
Level Extensive Experience:
• Participates in the design and implementation of a supporting organizational structure.
• Redesigns or enhances business processes to meet regulatory requirements.
• Trains others to identify and implement required infrastructure to support specific processes.
• Leads a variety of types of business process design initiatives.
• Assesses potential implications of re-engineering for multiple functions or departments.
• Demonstrates mastery of re-engineering concepts, methods, and tools.
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Level Extensive Experience:
• Analyzes business processes, identifies alternative solutions to outdated processes and assesses their feasibility.
• Evaluates financial, cultural, technological and other factors that need to be addressed.
• Recommends new approaches that seek the use of advanced technology.
• Establishes requirements for large changes in the overall mission, roles, responsibilities and processes necessary to make business improvements.
• Participates in defining organizational strategic goals and purposes; defines how to gather and keep customers.
• Works to overcome BPI resistance from managers, the labor force and other groups.
Process Management: Knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing business or work processes.
Level Extensive Experience:
• Helps others learn the tools and techniques for process value analysis.
• Carries out process evaluation, diagnosis, and optimization.
• Demonstrates a thorough understanding of a major process flow, its components and issues.
• Synchronizes the efforts of, and resource requirements for, several teams within a process.
• Makes the business case for new processes, including their cost-benefit ratios.
• Possesses knowledge of tools and techniques for designing and implementing new processes.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Extensive Experience:
• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.
Process Mapping/Flowcharting: Knowledge of the concepts of process mapping; ability to carry out the documentation of current and proposed manufacturing processes to identify and make improvements.
Level Expert:
• Evaluates new process mapping tools and techniques for the organization.
• Champions the adoption of process mapping tools.
• Leads in the identification of macro and micro improvements to existing processes.
• Coaches on developments in mapping symbols and conventions.
• Mentors process mapping teams to improve the efficiency and quality of processes delivered.
• Establishes best practices for process mapping within the organization.
Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Level Extensive Experience:
• Investigates a broad range of problems, determines causes, and finds resolutions.
• Recommends candidates for root cause analysis in spite of chaotic organizational conditions.
• Develops corrective action based on RCA results.
• Uses RCA techniques such as Re-enactment, Comparative Re-enactment, Re-construction.
• Guides others to recognize repeat situations even when they are distributed over time or happen to different people.
• Works with a variety of RCA approaches such as safety-based, production-based, process-based, failure-based, and systems-based.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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