Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities The Procurement Professional will oversee and manage procurement processes, ensuring high performance and adherence to SLAs. They will address process issues, mentor team members, and maintain strong relationships with suppliers and stakeholders to optimize sourcing efficiency and contract profitability.
Role & Responsibilities:
Maintain a high level of core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices.
Serve as the first escalation point for process issues.
Actively address any people issues and maintain high team morale overall.
Manage staffing, training, development, and retention of team members; mentor the team in times of need
Identify any Operations Centre activity that may pose a risk/issue to successful process execution and take steps to mitigate the risks/issues.
Perform root cause analysis in case of escalations and take steps to improve the robustness of the process.
Contribute to contract profitability through efficient management of resources and expenses.
Assume additional responsibilities as assigned by the reporting manager.
Manage operations of the Helpdesk including support for client procurement applications and Supplier Enablement processes.
Direct and coach the team of Helpdesk Agents on a need basis towards meeting customer expectations.
Execute operational plans to ensure all client SLAs are consistently met/exceeded.
Required Technical and Professional Expertise
Any Graduate with 3-8 years of Procurement experience.
Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully
Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments
Maintains confidentiality; Listens to others without interrupting.
Proven verbal English and Hindi communication skills required; Needs to communicate with Suppliers over the phone as and when required; Listens and gets clarification; Responds well to questions.
Writes clearly and informatively; Able to read and interpret written information.
Proven experience in sourcing processes.
Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
Thorough understanding of sourcing methodologies.
Strong negotiation skills.
Sound time-management and organizational skills.
Preferred Technical and Professional Expertise
Numerically astute with strong demonstrated problem-solving abilities.
Communication skills: Able to build and maintain effective and productive relationships with staff, stakeholders, and suppliers.
Collaboration/teaming techniques.
Performance in a matrix organization.
Time management: Prioritizes tasks and achieves set targets.
Knowledge of Business Organization and Processes, Work instructions.
