الوصف الوظيفي
Customer ServiceMaintaining a positive, empathetic, and professional attitude toward customers at all times.Coordination with Sales Team for Orders from Customer.Punching Customer Orders onto SAP.Credit Block & Finance Team Approval.Responding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer complaintsProviding feedback on the efficiency of the customer service process MISCirculate Stock Available Report to Sales Team.Circulate Order Pendency Report Pending Delivery Orders DO to ProductsCoordinationCoordination with Production for ExecutionCoordination with OBL & TransportInventory Management Review Inventory RM ShortageReview E&O & Reduction as per task allocation.Qualifications include:Education: BE/DME(MECHANICAL)Or MBA with Supply Chain ManagementSpecialized knowledge: Strategic sourcing, Supply chain ManagementKnowledge & Skills: SAP, JDA, Strong Negotiation Skills, Good X-cell Skill, PPT, MS -WordAbilities: To manage multiple tasks at a timePersonal characteristics: Should be polite, respectful & punctual.Professional Certification: NAExperience: 3 Yrs. To 5 Yrs.We Don’t Just Build The World, We Build Innovative Technology Too.Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.Global Benefits & PerksYou’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What You’ll Also GetCareer Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).Diverse & Inclusive Culture:We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.Purpose-Driven Company:You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
