Process & Capability Manager

What a Process and Capability (Strategic Development) Manager does at HP?

• Solid knowledge and understanding of the domain 's process and capabilities
• Process standardization through process governance & convergence
• Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
• Leads projects with medium to high complexity and risk, provides feedback on projects, and conducts post- project evaluations.
• Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
• Collaborates with Worldwide Market Supply Chain Transformation / Convergence and operational teams and business stakeholders for  business requirements, supporting the design of new or improved processes of medium to high complexity, understand business/customer impact and training to operational team.
• Utilizes and assists others in utilizing standard project management and quality management
• Establishes processes which are consistent with overall organization objectives and maintains process documentation.
• Consults with business leaders on a wide range of supply chain issues.
• Adopt Lean Six Sigma or Quality management methodology in process management

Individual who does well in this role in HP, usually possess:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 6-10 years of related experience in IT/business operations.
• Typically 5-8 years of project and process improvement management experience.
• Quality improvement training required and certification is a must.
• In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
• In-depth understanding of core HP businesses and the revenue cycle.
• Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.
• Strong business experience in multiple process areas with excellent project management, process improvement and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.
• Strong project management skills such as planning, execution and implementation.
• Solid financial and business acumen.
• Adopt Lean Six Sigma methodology for process improvement.

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