Process Associate - Entitlements Support

Coordinate and efficiently implements process improvisation, changes, knowledge management, migrations and training activities. Following the sale of a product or service, this role may assume responsibility for providing product fulfilment support and for ensuring on time delivery within agreed time.

• Role Responsibilities & Key Accountabilities:
  - Displays proficiency and eye for business in troubleshooting, leading irate customers, handling client concerns, coordinating nonconforming data issues, handling difficult customer communications (chat, mail, call) daily. 
  - Formulate and leads structured on the job training, mentoring for job specific tasks. 
  - Builds and maintains cordial partnership and cross functional counterparts which will help in expediting, de-escalating and effective management of service results during exception handling 
  - Challenges status quo, initiate process improvement changes and projects. 
  - Plays a key role in validating and checking process adherence and protocols from business partners.
  - Efficiently reports on lead time, quality, process trending with relevant analysis, online assessment and inference related to process and business. 
  - Perform management duties in a back-up capacity in absence of supervisor/team lead. 
  - Coordinates client relationship during product and service fulfilment. 
  - Champions communication between key operational groups on service-impacting incidents. 
  Qualifications & Experience:
  - Previous experience in Order to Cash / customer support functions.
  - Applies general knowledge of business, developed through education, to make informed judgements.

Required Skills:

• Good data interpretation skills
• Has excellent focus for accuracy, completeness and improvement for assigned tasks which leads to providing an excellent customer experience
• Ability to prioritize and has attention to details
• High curiosity about learning and champions effective collaboration
• Should possess excellent written and verbal communication skills
• Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue management skills
• Should be willing to work in ANY SHIFT SCHEDULE

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.